Travel Agents
Travel Agents are in business to sell holidays and other travel products; there are more than 5000 travel agents in the UK. There are three different types of Travel Agencies; Miniples, Multiples, Independents.
Miniples are company's such as Co-op Travel, these are companies with a small number of branches, a good thing about these companies is that they can offer the personal touch by being able to give independent advice on holiday choices. If an employee of a miniple becomes ill then cover can be arranged from another branch whereas an independent will not have this cover and may have to carry on being under staffed lowering sales and customer service.
Multiples are company's such as Thomas Cook and Thomson, these are the companies which operate a chain of retail outlets throughout the UK under a single brand name, they are normally in towns.
Independents are company's such as Hays Travel and Althams, an independent is a travel agent that isn't owned by anyone it is either owned by one person or a small group of people.
Retail
Travel Agents advise people when they're going on holiday so they will find them the best deals and what they think is best for that person whether it be a family or couple about hotels, weather conditions and currency exchange, also some travel agents travel around the world to visit the different hotels that they might want to publish and advertise in their company.
Web-based/Online
A web-based/online Travel Agent is a holiday you can only book online therefore they don't have a shop, you would have to go online to book the holiday and they would purchase your holiday for you, websites such as www.icelollys.com.
Business
Business travel agents focus in travel preparations for business people, including designing journeys, booking flights and accommodation. They have to encounter the very specific needs of business travellers, who often have to travel at short notice and may use first-class services on airlines and in hotels.
Call Centre
Call centres are common in all paces of life, from insurance companies and banks to telephone companies and car break down services. They make economic sense for the companies troubled, since all their processes and staff can be centred in one place, thereby reducing overhead costs. Call centres can also offer a better service to the public by offering more reliable levels of customer service. In travel and tourism, call centres are used by tour operators, travel agency companies, tourist boards, airlines, car hire companies, hotel groups, etc.
Miniples are company's such as Co-op Travel, these are companies with a small number of branches, a good thing about these companies is that they can offer the personal touch by being able to give independent advice on holiday choices. If an employee of a miniple becomes ill then cover can be arranged from another branch whereas an independent will not have this cover and may have to carry on being under staffed lowering sales and customer service.
Multiples are company's such as Thomas Cook and Thomson, these are the companies which operate a chain of retail outlets throughout the UK under a single brand name, they are normally in towns.
Independents are company's such as Hays Travel and Althams, an independent is a travel agent that isn't owned by anyone it is either owned by one person or a small group of people.
Retail
Travel Agents advise people when they're going on holiday so they will find them the best deals and what they think is best for that person whether it be a family or couple about hotels, weather conditions and currency exchange, also some travel agents travel around the world to visit the different hotels that they might want to publish and advertise in their company.
Web-based/Online
A web-based/online Travel Agent is a holiday you can only book online therefore they don't have a shop, you would have to go online to book the holiday and they would purchase your holiday for you, websites such as www.icelollys.com.
Business
Business travel agents focus in travel preparations for business people, including designing journeys, booking flights and accommodation. They have to encounter the very specific needs of business travellers, who often have to travel at short notice and may use first-class services on airlines and in hotels.
Call Centre
Call centres are common in all paces of life, from insurance companies and banks to telephone companies and car break down services. They make economic sense for the companies troubled, since all their processes and staff can be centred in one place, thereby reducing overhead costs. Call centres can also offer a better service to the public by offering more reliable levels of customer service. In travel and tourism, call centres are used by tour operators, travel agency companies, tourist boards, airlines, car hire companies, hotel groups, etc.